Journey is responsible for the processing of personal data as set out in this privacy statement.

This privacy policy applies to the services of www.journeyrentalsupport.nl. By using this website, you indicate that you accept the privacy policy.

Our use of collected data
Journey respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially.

Use of our services
When you sign up for one of our services, we ask you to provide personal data. This data is used to perform the service. The data is stored on Journey's own secure servers or those of a third party.

Personal data we process.
Journey processes your personal data because you use our services and/or because you provide this data to us yourself.
Below is an overview of the personal data we process.

• First and last name
• Company name
• Address details (business)
• Phone numbers (business)
• Email address (business)
• Position
• IBAN bank account number (business)
• Other personal data you actively provide in correspondence and by phone

Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. However, we cannot check whether a visitor is under 16. We therefore recommend that parents be involved in the online activities of their children to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at info@journeyrentalsupport.nl, and we will delete this information.

Communication
If you send us emails or other messages, it is possible that we keep those messages. Sometimes we ask you for your personal data relevant to the particular situation. This makes it possible to process your questions and respond to your requests. The data is stored on Journey's own secure servers or those of a third party.

For what purpose and on what basis we process personal data.
Journey processes your personal data based on an agreement or consent for the following purposes:

• Sending invoices and handling your payments,
• Sending our newsletters.
• To be able to call or email you if necessary to carry out our services
• To inform you about changes to our services and products.

Cookies
We collect data for research to gain a better understanding of our visitors/customers so that we can tailor our services accordingly.

This website uses “cookies” (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to Journey's own secure servers or those of a third party. We use this information to track how you use the website, to compile reports on website activity, and to offer other services related to website activity and internet usage. This always takes place in an anonymized manner.

How long we retain personal data
Journey does not retain your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data:

Category of personal data	Retention period	Reason
Customer administration	7 years	Agreement
Financial administration	7 years	Legal term

Cookies, or similar techniques, that we use.
Journey only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone the first time you visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

Google Analytics
Via Google Analytics, anonymized data about browsing behavior is collected on journeyrentalsupport.nl. This allows us to see how visitors like you use the website. We use this information to make informed decisions about the layout of our website. We also use it to optimize the functioning of the website. To enable careful processing, we have taken the following measures:

We have concluded a processing agreement with Google;
We have masked the last octet of the IP address;
We have disabled all options offered by Google to 'share data with Google';
We do not use other Google services in combination with the Google Analytics cookies.
Do you not want your click behavior to be tracked? Then you can download a browser plugin from Google's website that prevents this. This setting then applies to all websites you visit, not just journeyrentalsupport.nl. 

Note: the plugin only works for Chrome. We are currently working on integrating a Consent Management System within our website, to give you the option directly from our website to completely disable the anonymized tracking of your click behavior, regardless of the browser you use.

Social buttons
The site includes buttons to promote or share pages on Facebook, Twitter, and LinkedIn. These buttons are pieces of code from the social media themselves and use a cookie. This cookie remembers that you are logged in so that you do not have to log in to Facebook, Twitter, or LinkedIn every time you want to share something. To see what they do with personal data they receive with this code, you can view the privacy statements of Facebook, X, and LinkedIn (which may change regularly).

Embedded content
Blog articles may use content hosted on other sites and made accessible on journeyrentalsupport.nl. Think of YouTube videos. In a similar way to the social buttons, these codes often use cookies. What they do with the cookies and personal data can be found in the privacy policy of the relevant service. We have no control over this.

Purposes
We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your consent in advance.

Third parties
The information is not shared with third parties (apart from any third parties involved in data storage). Processing agreements have been concluded with these third parties. In some cases, the information may be shared internally. Our employees are obliged to respect the confidentiality of your data.

Viewing, modifying, or deleting data
You have the right to view, correct, or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Journey and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization named by you.

You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or objection to the processing of your personal data to info@journeyrentalsupport.nl

To ensure that the request for access was made by you, we ask you to send a copy of your identity document with the request. In this copy, please black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Journey would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

Processing personal data
There are various forms on journeyrentalsupport.nl. Below you can see for each form how the data you enter in the form is processed.

1 – Basic contact form
Your data will only be used to process your request. The data will be deleted within 5 working days after processing unless it must be kept for another legitimate purpose (e.g., if you are a customer of Journey or if you have signed up for our newsletter).

2 – Download form
Your data will only be used to send you an email with a download link. After that, it will be deleted within 1 working day unless it must be kept for another legitimate purpose (e.g., if you are a customer of Journey or if you have signed up for our newsletter).

Viewing and modifying personal data
You have the right to ask us which personal data about you is stored in our records. If you believe that this personal data is not (or no longer) correct or complete, you can ask us to supplement, correct, or delete your personal data. Requests for changes will be processed as soon as possible.

Choices for personal data
We offer all visitors the opportunity to change or delete all personal information currently provided to us.

1 – Modify/unsubscribe from newsletter service
At the bottom of every mailing, you will find the option to modify your data or to unsubscribe.

2 – Modify/unsubscribe from communication
If you want to change your data or have yourself removed from our files, you can contact us.

3 – Disabling cookies
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services, on our and other websites, may not function properly if cookies are disabled in your browser.

Questions and feedback
We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, you can contact us.

How we secure personal data

Journey takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us at info@journeyrentalsupport.nl

Applicable law
Dutch law applies to the website and disclaimer. All disputes arising from or related to the website and disclaimer will be submitted exclusively to the competent court in the Netherlands.

Journey
14 May 2021